TERMS AND CONDITIONS

 

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE PLACING YOUR ORDER.

Please note access to www.the-pilot-episode.com as long as our official social network accounts including Facebook, Instagram and Youtube is subject to the following terms and conditions and other applicable law.

The Pilot Episode (TPE) reserve the rights to update these term and conditions at any time. By using www.the-pilot-episode.com, you agree to be bound by any such changes.

 

PURCHASES

Order can be placed via hotline or our Facebook and Instagram official fanpages. (Go to HOW TO SHOP for further details.)

You will receive an email from thepilotepisode.info@gmail.com or text message or Facebook message when your order is confirmed.

 

DELIVERY

Purchased items will be shipped within 7 working days of receiving payment of order for domestic destinations and up to 30 working days for international destinations.

After this period of time, if you still have not received your purchases, please notify thepilotepisode.info@gmail.com.

Some items may take up to 3 working weeks (domestic order) or 6 weeks (international order) ship depending on availability and production time. You will receive an email from thepilotepisode.info@gmail.com when there are changes in shipping process.

Delivery may or may not arrive on Saturday.

 

PRICES & SHIPPING CHARGES

Shipping charges depend on the destination. You will receive your order shipping rate along with purchase quotation.

 

PRODUCT AVAILABILITY

Although availability may be indicated on the site, we can not guarantee products availability and products, nonetheless, may not be available for immediate delivery. Please contact our hotline or Facebook fanpage for more details.

 

RETURN | EXCHANGE POLICY

All sales are final. Returns are unavailable on all products.

However, exchanges may be made if directly approved by TPE customer service within 7 days of receiving purchases.

 

COLOURS

We have made every effort to display as accurately as possible the colour, shape, fit of our products that appear on the site. However, as the actual colours you see will depend on your monitor, we can not guarantee that your monitor's display of any colour will be accurate.

 

WARNING

Choking hazard - small parts. Not for children under 7 years old.

 

WARRANTY DISCLAIMER

TPE's care instructions are verified and implied on each and every single product. We do not reserve any warranty including exchange for any products after wash unless they are special written noted by our customer service.  

 

USE OF INFORMATION SUBMITTED

You agree that TPE  is free to use any comments, infomation or ideas contained in any communication you may send to thepilotepisode.info@gmail.com or www.facebook.com/thepilotepisodeofficial or www.instagram.com/thepilotepisode without notice, compensation or acknowledgement to you for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products and services and creating, modifying or improving TPE or other products or services.

 

END OF TERMS AND CONDITIONS

Peace,

TPE.